Introduction & Scope
Welcome to the bi77.biz Privacy Policy. This policy explains how bi77 collects, processes, stores, and protects your personal information. By using bi77's website, mobile app, or any of its services, you are agreeing to this Privacy Policy.
We believe privacy is a fundamental right. That's why we only collect what's necessary and protect it with the highest level of security. This Privacy Policy applies to all bi77 services and products.
This Privacy Policy is written in English to help our Bangladeshi users clearly understand how their information is handled. If anything is unclear, please reach out to our support team.
What Information We Collect
Bi77 only collects information that is necessary to provide its services. The data we collect is described in detail below:
A) Information Collected at Registration:
- Full Name & Date of Birth
- Mobile number & email address
- Residential Address (District & Division)
- Preferred payment method
- User-created password (stored in encrypted form)
B) Information collected during KYC verification:
- National ID or passport number
- Scanned copy or photo of ID document
- Photos for selfie or liveness verification (where applicable)
C) Automatically Collected Information:
- IP address & device type
- Browser Type & Operating System
- Time spent on site and navigation patterns
- Gaming History & Transaction Records
- Cookies & local storage data
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | OTP verification & security notifications | Yes |
| Email Address | Account Notifications & Promotional Updates | Yes |
| National ID Card | KYC & Withdrawal Verification | For withdrawals |
| IP Address | Fraud Prevention & Security | Automatic |
How Your Information Is Used
Bi77 uses your personal information for the following purposes. Each use has a clear reason behind it, and we never use your data for anything unnecessary:
- Account Management: To create, verify, and maintain your account.
- Payment Processing: To securely process deposit and withdrawal transactions.
- Customer Support: To address your questions, complaints, or issues.
- Security Assurance: To prevent fraud, money laundering, and other illegal activities.
- Personalized Experience: To provide game recommendations and offers tailored to your preferences.
- Legal Obligation: To meet the requirements of regulatory authorities.
- Platform Improvement: To analyze user behavior and improve service quality.
- Promotional communications: To send you information about bonuses, offers, and new games (with your consent).
Cookies & Tracking Technologies
Bi77 uses cookies and similar tracking technologies on its website and app to enhance your experience and ensure the platform functions properly.
Types of Cookies:
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: To remember your language preference, game settings, and similar choices.
- Analytics Cookies: To understand which parts of the site are used most. You can opt out at any time.
- Marketing Cookies: To show you relevant ads based on your preferences. You can opt out at any time.
You can manage or delete cookies through your browser settings. Keep in mind that disabling essential cookies may affect the functionality of certain features on the platform.
Data Security Measures
Bi77 applies industry-standard technical and organizational measures to protect your personal information. Our security infrastructure is regularly audited by independent third-party auditors.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Data Encryption: Stored sensitive data is protected with AES-256 encryption.
- Two-Factor Authentication (2FA): Option to enable an extra layer of security at login.
- Firewall & DDoS Protection: Advanced network security measures.
- Secure Data Centers: Data stored in ISO 27001 certified data centers.
- Regular Security Audits: Annual penetration testing and security reviews.
- Employee Training: All employees are trained on data protection policies.
Data Retention Period
Bi77 retains your information only for as long as necessary. Data that is no longer needed is deleted after a defined period.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Laws |
| KYC Documents | 5 years after account closure | AML Regulations |
| Gaming Logs | 3 Years | Dispute Resolution |
| Support Conversations | 2 years | Service Improvement |
| Marketing Preferences | Immediately upon opt-out | User Request |
Once the retention period expires, data is permanently deleted or anonymized so that you can no longer be identified.
Your Data Rights
Bi77 respects your data protection rights. You have the following rights regarding your own information:
To exercise these rights support@bi77.biz Email us at the address provided. We'll do our best to respond within 30 days. In some cases, legal obligations may prevent us from deleting certain data — if so, we'll explain why.
Children's Privacy Protection
Bi77's services are intended solely for users aged 18 and above. We do not knowingly collect information from minors.
If we become aware that a minor's data is present in our system, that information will be deleted immediately and the associated account will be closed.
Third-Party Services & Links
The bi77 platform integrates third-party game providers, payment gateways, and analytics services. These third parties have their own privacy policies, and bi77 is not responsible for their data collection practices.
All third-party services we use comply with international data protection standards. We still recommend reading the privacy policy of each service for your own reference.
- Game Providers: Evolution, Pragmatic Play, and other licensed game providers.
- Payment Processors: Mobile Pay, Nagad, Rocket, and other approved payment gateways.
- Analytics Services: Anonymous data analytics tools used to monitor platform performance.
- Customer Support Platform: Services that manage live chat and the ticketing system.
Changes to the Privacy Policy
Bi77 may update this Privacy Policy when necessary. Depending on the nature and significance of the changes, we will notify you in the following ways:
- For significant changes, you will be notified via email or SMS.
- You will be notified of any changes the next time you log in to the platform.
- The "Last Updated" date at the top of this policy will be revised accordingly.
- For minor changes, the page may simply be updated without further notice.
Continued use of the platform after any changes will be considered your acceptance of the updated policy. If you disagree with the changes, you may contact support to close your account.
Contact & Complaints
For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:
- Email: support@bi77.biz
- Live Chat: Log in to the platform and reach our 24/7 support team.
- Response Time: Typically within 1–3 business days.
We take every complaint seriously and work to resolve it within the designated timeframe. Your privacy is our top priority.